Rumi AI

Rumi AI is an education-tech SaaS offering an AI-powered documentation and integrity tool for students and educators, blending advanced AI features with intuitive UX to support writing, assignment workflows, and academic integrity.

I joined Rumi as their Customer Success Manager, but like most early-stage startups, my role expanded far beyond support. I worked across web design, UX improvements, brand asset creation, marketing copywriting, content production, social media, newsletter management, bilingual sales calls, and product design.

I also contributed to designing the Google Classroom integration and the Peer Review feature products, helping translate user needs into clear flows and intuitive functionality.

Additionally, I contributed to the visual branding of the property by photographing selected areas of the accommodation, including one of the coworking spaces, to support marketing and website content.

You can check out their website at rumidocs.com

    • Professional Growth & Impact

    At Rumi I gained hands-on experience that blended customer success, product thinking, UX design, and marketing. Moving between user support, design decisions, and communication taught me how to connect insights from real users to product improvements and marketing messages.

    Working on features like Google Classroom integration and Peer Review strengthened my ability to break down user journeys, improve usability, and collaborate with product and engineering teams. At the same time, managing newsletters, LinkedIn, and long-form articles helped me sharpen my ability to explain complex tools in a simple, engaging way.

    This mix made me more adaptable, more strategic, and more effective at contributing across design, product, content, and user experience, especially in a fast-moving startup setting.

    Key Achievements

    • Contributed to the shaping and design and user flow of some of the platform’s products.
    • Delivered UX and web design improvements across Rumi’s website and product interface.
    • Created brand assets to support visual consistency across marketing channels.
    • Wrote marketing copy, newsletter content, LinkedIn posts, and long-form articles.
    • Supported customer success and occasional sales calls.
    • Helped refine feature ideas and product decisions to better align with real user needs.

    Work with me

    I bring a mix of UX thinking, product intuition, customer success insight, design skills, and content expertise, ideal for startups or teams that need someone adaptable and proactive. Let’s create something meaningful together!

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